Outsourcing Technical Support
Outsourcing Technical Support _uacct = "UA-286605-9"; urchinTracker(); Home About Contact Most Read Articles Our Authors Archive Advertise Author Area Category: Computer Hardware Topics Arts-and-Entertainment Automotive Baby & Child Beauty Blogs Book Reviews Business Career Communications Computer Hardware Computer Software Cooking & Recipes Dating Diet Directories Divorce Domain Names E-Marketing Environment Ezines Family Fashion Fertility Finance Food-and-Drink Forums Frugal Living Health & Healthcare Health-and-Fitness Home Business Home-and-Family Internet Kids & Teens Legal Money Music News-and-Society Pay Per Click Pets Politics Pregnancy & Childbirth Press Releases Product Reviews Real Estate Recreation-and-Sports Reference-and-Education Relationships Religion Sales and Marketing Search Engines Self-Improvement SEO Shopping Site Promotion Taxes Technology Travel-and-Leisure Web Design Web Hosting Webmasters Wedding & Marriage Women Writing & Speaking Outsourcing Technical Support 29th July 2008 Author: Stephen J. Richards
Technology, we all have to have it to run our businesses more efficiently. Although technology has allowed us significant increases in productivity and efficiency, they have not come without cost. The level of sophistication necessary to resolve technical issues has also increased; therefore, when a problem occurs, end users generally are not able to fix it themselves and must turn to professional support for help.
Take this and add the increase of pace in business and you have even bigger problems. Technical issues have to be handled quickly and efficiently.
Technical support in the hands of staff usually takes on a scenario where the staff has to call some type of corporate help desk or the vendor call center. What happens next is a pattern that is well known to
anyone who has ever had to go through the experience of calling "tech support." In some cases, the caller initially navigates a complex phone tree designed to connect him or her to the right representative. This process usually takes several minutes, during which the caller loses valuable time and potentially becomes frustrated. At that point, the caller is connected to a representative who will attempt to "talk through the problem." Generally, this process initially involves the client describing the problem to the technician. The technician then asks the client a series of questions and tries to describe to the client the actions to take. The problem with this approach is that the technician cannot see the user's desktop environment, including the configuration of the PC, the monitor, and the status of the processes running on the PC. The result is a lot of wasted time, frustrated technicians, and frustrated users.
This is where remote support services have helped companies out tremendously. Outsourcing technical support gives clients help around the clock without having the tremendous cost involved in hiring dedicated professionals to accomplish the tough task of the upkeep and constant remote support monitoring of mission-critical applications.
Outsourcing remote support has successfully emerged as the ideal partner to many organizations world wide by providing an array of remote support services such as remote technical support services, network and server monitoring services, E-mail/Chat support, security services and software support. Remote support gives expert assistance in providing the right solutions and the vast scope of our remote support service encompasses support and on-line troubleshooting. Such services can help you protect your vital communication channels and critical applications from the looming threat of viruses or hackers.
Remote Support technical experts can examine your existing systems and work along with you to analyze your prerequisites. After an elaborate and exhaustive assessment process, they can provide an economical and customized solution for your company.
Remote support services can also offer flexibility and cost effectiveness because they are paid only when needed, rather than paying someone on a full time basis.
Stephen J. Richards has 25 years experience in Data Management and Information Technology. This information is provided as a public service by Neon Enterprise Software, a leading provider of IMS outsourcing. For more information, please visit http://www.neonesoft.com. This article is free for republishing
Source: http://www.a1articles.com/article_593813_10.html Related Articles Acer Aspire One Netbook Review Laptop: Top Tips Laptop: Top Tips Save Money by Investing in Printer Supplies Etiquettes to follow at bingo chat rooms Buying Computer Memory Online ? Why All the Great Deals? Buying a Netbook? 5 Things To Know Before You Buy Fixing Jams and Replacing the Foil Cartridge on the Fastback PowisPrinter Where To Shop For Computer Hardware Where To Buy a Motherboard For Your Computer Tips On Where To Buy a Word Processor For Your home Or Office The Computer Graphics Card ? Know Your Facts Before You Buy The Benefits Of a Four Processor Core Computer How To Shop For Computer Parts At a Computer Parts Store Hard Drives For Sale ? Where To Buy Them Desktop Processors Explained Choosing the Optimal PCI Graphics Cards Buying Computer Memory Online ? Why All the Great Deals? Innovative Approach Used In VXA Backup Tape Format Aztek Computers - Computer Hardware at Factory Prices-? Online Dealers for Computer Hardware, Soft Buy Kindle 2 Wireless Reader Kindle 2 eBook Learning Device Watching TV On PC For Free Compaq Presario B1255TU Finding an Affordable Laptop Approach patrons with smart websites Approach patrons with attractive websites How to Buy Computer Equipment Internet services now available with wi-fi hotspot software How to perform a clean installation of Windows XP View More Similar Articles Copyright © 2009 A1Articles - Internet articles and article directory service All rights reservedPrivacy Policy | Codes of Conduct | Sitemap | Archived articles Our Network:
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Technology, we all have to have it to run our businesses more efficiently. Although technology has allowed us significant increases in productivity and efficiency, they have not come without cost. The level of sophistication necessary to resolve technical issues has also increased; therefore, when a problem occurs, end users generally are not able to fix it themselves and must turn to professional support for help.
Take this and add the increase of pace in business and you have even bigger problems. Technical issues have to be handled quickly and efficiently.
Technical support in the hands of staff usually takes on a scenario where the staff has to call some type of corporate help desk or the vendor call center. What happens next is a pattern that is well known to
anyone who has ever had to go through the experience of calling "tech support." In some cases, the caller initially navigates a complex phone tree designed to connect him or her to the right representative. This process usually takes several minutes, during which the caller loses valuable time and potentially becomes frustrated. At that point, the caller is connected to a representative who will attempt to "talk through the problem." Generally, this process initially involves the client describing the problem to the technician. The technician then asks the client a series of questions and tries to describe to the client the actions to take. The problem with this approach is that the technician cannot see the user's desktop environment, including the configuration of the PC, the monitor, and the status of the processes running on the PC. The result is a lot of wasted time, frustrated technicians, and frustrated users.
This is where remote support services have helped companies out tremendously. Outsourcing technical support gives clients help around the clock without having the tremendous cost involved in hiring dedicated professionals to accomplish the tough task of the upkeep and constant remote support monitoring of mission-critical applications.
Outsourcing remote support has successfully emerged as the ideal partner to many organizations world wide by providing an array of remote support services such as remote technical support services, network and server monitoring services, E-mail/Chat support, security services and software support. Remote support gives expert assistance in providing the right solutions and the vast scope of our remote support service encompasses support and on-line troubleshooting. Such services can help you protect your vital communication channels and critical applications from the looming threat of viruses or hackers.
Remote Support technical experts can examine your existing systems and work along with you to analyze your prerequisites. After an elaborate and exhaustive assessment process, they can provide an economical and customized solution for your company.
Remote support services can also offer flexibility and cost effectiveness because they are paid only when needed, rather than paying someone on a full time basis.
Stephen J. Richards has 25 years experience in Data Management and Information Technology. This information is provided as a public service by Neon Enterprise Software, a leading provider of IMS outsourcing. For more information, please visit http://www.neonesoft.com. This article is free for republishing
Source: http://www.a1articles.com/article_593813_10.html Related Articles Acer Aspire One Netbook Review Laptop: Top Tips Laptop: Top Tips Save Money by Investing in Printer Supplies Etiquettes to follow at bingo chat rooms Buying Computer Memory Online ? Why All the Great Deals? Buying a Netbook? 5 Things To Know Before You Buy Fixing Jams and Replacing the Foil Cartridge on the Fastback PowisPrinter Where To Shop For Computer Hardware Where To Buy a Motherboard For Your Computer Tips On Where To Buy a Word Processor For Your home Or Office The Computer Graphics Card ? Know Your Facts Before You Buy The Benefits Of a Four Processor Core Computer How To Shop For Computer Parts At a Computer Parts Store Hard Drives For Sale ? Where To Buy Them Desktop Processors Explained Choosing the Optimal PCI Graphics Cards Buying Computer Memory Online ? Why All the Great Deals? Innovative Approach Used In VXA Backup Tape Format Aztek Computers - Computer Hardware at Factory Prices-? Online Dealers for Computer Hardware, Soft Buy Kindle 2 Wireless Reader Kindle 2 eBook Learning Device Watching TV On PC For Free Compaq Presario B1255TU Finding an Affordable Laptop Approach patrons with smart websites Approach patrons with attractive websites How to Buy Computer Equipment Internet services now available with wi-fi hotspot software How to perform a clean installation of Windows XP View More Similar Articles Copyright © 2009 A1Articles - Internet articles and article directory service All rights reservedPrivacy Policy | Codes of Conduct | Sitemap | Archived articles Our Network:
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Index Plex Directory var dc_AdLinkColor = 'B24D04' ;var dc_UnitID = 14 ;var dc_PublisherID = 45271 ;var dc_adprod = 'ADL' ;
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